Service Point, Relationship Manager (Mandarin Speaker) - SPX Express

Job Description

Account Management

  • Serve as the primary point of contact for managed SPX service points

  • Foster strong relationships with partners to maintain high service levels

  • Address operational inquiries, concerns, and escalations from partners

Partner Onboarding and Support

  • Provide online training and one month of incubation support to new partners

  • Ensure new partners are well-equipped and knowledgeable about processes and standards

Performance Monitoring and Improvement

  • Monitor key performance metrics of partners and provide insights or recommendations for improvement

  • Closely track stuck parcels to prevent losses and ensure a positive user experience

Periodic Partner Visits

  • Schedule regular visits to partners for performance reviews

  • Assess partner operations and provide feedback for continuous improvement.

Requirements

  • Bachelor's Degree or Diploma in the related field

  • Strong communication skills, both written and verbal in Mandarin and English

  • Good team player

  • Adaptive with the dynamic working culture

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